NOTE: Please be as specific as possible about the details of the incident about which you are filing this complaint. Times and dates are particularly important, especially where a repeated violation is concerned. Anonymous complaints cannot be given any credence. You may wish that your complaint be held confidential. We cannot guarantee such confidentiality. Should the matter of which you complain come to a hearing before the Board of Directors, this formal complaint will have to be part of such a hearing and your testimony may also be required.